The Information Commissioner publishes the final reports on her investigations on this Web site when she deems them to be of value in providing guidance to both institutions and complainants.

The Office of the Information Commissioner has established the Decisions Database to enable users to search final reports and other decisions, which outline the reasons and principles behind the Commissioner’s decisions and filter them using a number of criteria.

This database is updated regularly and will continue to grow as more final reports and decisions are added.

Other Corporate publications are available on the website.

Decision Type

131 decisions found

Nov 28

Access to information at risk from instant messaging

Crown-Indigenous Relations and Northern Affairs / Indigenous Services
Foreign Affairs, Trade and Development Canada
Health Canada
Industry Canada
Justice Canada
Library and Archives Canada
National Defence
Privy Council Office
Public Works and Government Services
Transport Canada
Treasury Board of Canada Secretariat
Section of the Act
Decision Type
Systemic investigation

In August 2012, the Information Commissioner launched a systemic investigation into the use and preservation of non-email, text-based messages on government-issued wireless devices. The decision to launch this investigation was, in part, the result of a complaint against Indian and Northern Affairs Canada (now Aboriginal Affairs and Northern Development Canada). In that case, the complainant had received an email in which one government official asked another to use a “pin” instead of email to communicate. When we investigated the complaint, we were informed that, prior to receiving the request for information, the relevant BlackBerrys had been replaced and subsequently destroyed. Thus, any information that might have existed and fallen within the scope of the access request was permanently lost.

Based on this complaint, as well as an increasing number of complaints related to missing records and “pins,” the Commissioner determined that there were reasonable grounds to self-initiate a complaint in order to investigate the impact of instant messaging, including PINs, on the right of access to information in Canada. The investigation focused on 11 institutions.

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